Advanced Service Level Monitoring

Proactively monitor service levels and leverage one-click research to identify and repair problem areas

20% of products are responsible for 80% of lost sales. A small number of products experiencing lost sales can dramatically impact overall service levels. The Advanced Service Level Monitoring module provides a one-click research tool for identifying and treating chronic, repetitive instances of lost sales, and tools to investigate root causes. Empowered with this data, users can have a meaningful discussion with their distributors, addressing inconsistencies in service levels.


The Advanced Service Level Monitoring tool is a 3 step process to optimize service levels

Triage Lost Sales Products

The tool displays data with custom heat-mapping to identify at-a-glance problem areas in rank order based upon severity.

One-Click Research & Analysis

Drill into instances of lost sales; discover historical patterns and trends explaining the contributing factors of repetitive service level issues.

Minimize Lost Sales

Collaboratively work with your customers to optimize inventory reordering parameters — identify when automated ordering algorithms are out of sync with shifts in market demand.


Rapidly respond to service level issues

Maximize revenue by collaboratively working with customers to reduce lost sales

Monitor & defend against patients switching to competitor’s brands

Ensure customer contract compliance and payment