Customer Support Analyst
ValueCentric, LLC is the market leader in providing data management and performance analytics to the pharmaceutical industry. We are currently seeking a strong and experienced individual for the position of Product Manager, Prescription Information Specialist. This position will be responsible for developing and managing the internal relationships between Product Management and sales/marketing, customer implementation/support and the development organization, specializing in prescription-centric products in the ValueTrak product portfolio. As our product portfolio continues to expand, we seek an experienced professional who brings prescription/patient data expertise to the Product Management team. The position supports ValueTrak’s suite of services for our world-class pharmaceutical customers who include: AstraZeneca, Bayer Healthcare, Johnson & Johnson, Novo Nordisk, Schering-Plough, and others.
Duties and Responsibilities:- Establish rapport with customers and pharmaceutical wholesalers to proactively identify potential problems and rectify existing problems.
- Maintain exceptional customer relationship skills. Work to solicit customer feedback, suggestions, etc. and present them to the Customer Support Manager on a continual basis.
- Assist Implementation team with data interface and format conversions.
- Work with customers to implement additional trading partners following their initial implementation.
- Proactively monitor customer environments to identify potential problems and work with IT department to resolve issues.
- We are looking for highly motivated, self starter individuals who are able to monitor data receipt and perform analysis necessary to resolve data issues. Ability to communicate in a professional manner and use common sense to resolve customer issues is essential. Strong PC skills are required to provide technical support to the customer.
Education, Experience and Skills:
- Minimum Associates Degree or equivalent customer support experience.
- Strong PC skills. Strong working knowledge of MS Office (Excel, Access, Word).
- 3-5 years customer support experience in a technical environment.
- EDI experience.
Benefits Include:
- Health Insurance
- Dental Insurance
- Long-term Disability Insurance
- Life Insurance
- Flexible Spending
- Employee Referral Program
- Community Service Program